If you are not satisfied with your purchase, you may request a return within 14 days of the delivery date.

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Items purchased on PROMOTION (sales, special offers, discount vouchers, etc.) will be refunded via a COUPON of equal value—to be used in our online store—or by exchanging the product for another item.

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PLEASE NOTE: Before returning an item, please contact our customer service team. Returns sent without prior contact will not be accepted.

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Download and complete the PDF form, then send a copy to our customer service team (luyanaofficial@gmail.com).

Once our customer service team has reviewed the form, you will receive confirmation that your return has been accepted.

After receiving confirmation, prepare your package, including the completed form and the products you wish to return.

Please remember: all products must be in perfect condition and sealed in their original packaging.

Ship the package using the courier of your choice, and provide the tracking number to our customer service team (luyanaofficial@gmail.com).

Please send the package to the following address:

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Luyana Official di Alessia Lepore

Via Provinciale Teggiano Polla, 675

84039 Teggiano (SA)

Italy

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Once the condition of the returned items has been assessed, you will receive a refund for the purchase price paid.
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Conditions for returns:
1. Items may be returned within 14 days of the date they were delivered to the buyer;
2. Returned items must be unused and in their original packaging.
We do not accept returns of items that have been worn, damaged, or altered in any way. We do not accept returns of products missing their labels, tags, or any protective plastic packaging;
3. Shipping costs are non-refundable;
4. Any reduction in the value of the delivered items resulting from handling beyond what is necessary to establish their nature, characteristics, or functionality will not be refunded;
5. Items purchased during a PROMOTION (sales, special offers, discount vouchers, etc.) will be refunded via a COUPON of equal value, valid for use in our online store, or may be exchanged for another product;
6. Return shipping costs are the responsibility of the customer;
7. The customer remains liable for any damage to or loss of items during the return process;
8. The return form, completed in full, must be included inside the package;
9. The value of the returned items will be refunded within 14 business days of receipt of the return, using the original payment method, or alternatively, if requested, via a store credit voucher;
10. If you wish to return an item and received a complimentary gift with your original order, that gift must also be included in the return package. 11. Packages left in storage and not collected will be returned to our store. The customer will be responsible for any storage and return costs incurred by us, which will be deducted from the order refund.

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